THE PROBLEM OF COMPLIANCE WITH CONSUMER RIGHTS IN CONDITIONS OF DISTANCE TRADE THROUGH MARKETPLACES
https://doi.org/10.24412/2225-8264-2024-1-139-145
Abstract
The article examines the issue of protecting consumer rights in the conditions of distance trading through marketplaces (online retail trading platforms) from the perspective of determining the features of the implementation of retail purchase and sale agreements in such trade. The subject of study is the current state of civil legislation in the field of consumer protection in distance selling.
It is noted that concluding a retail purchase and sale agreement through marketplaces is associated with certain problems and potential situations of violation of consumer rights.
Three aspects of the marketplace as a place for transactions between sellers and consumers are considered affecting the implementation of consumer rights: the intermediary nature of interactions, the distribution of responsibility between the seller and the platform, network effects in the activities of marketplaces.
It is noted that the legislation follows the already established practices in this area with a significant lag. It is stated that this form of concluding retail sales contracts, with all the convenience for the seller and the buyer, is more susceptible to violations of consumer rights due to the peculiarities of such interaction. Specific situations of violations of consumer rights in the remote method of selling goods through marketplaces are considered.
About the Author
A. V. Vasilyeva
Siberian Institute of Business and Information Technologies
Russian Federation
Russian Federation
Alexandra V. Vasilyeva, Candidate of Historical Sciences, Associate Professor
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Review
For citations:
Vasilyeva A.V. THE PROBLEM OF COMPLIANCE WITH CONSUMER RIGHTS IN CONDITIONS OF DISTANCE TRADE THROUGH MARKETPLACES. Herald of Siberian Institute of Business and Information Technologies. 2024;13(1):139-145. (In Russ.) https://doi.org/10.24412/2225-8264-2024-1-139-145
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