For citations:

Sapozhnikov P.A., Luneva E.A., Rebrova N.P. STUDY OF FACTORS OF CONSUMER LOYALTY IN THE MARKET OF IT-SERVICES. Herald of Siberian Institute of Business and Information Technologies. 2022;11(2):84-88. (In Russ.) https://doi.org/10.24412/2225-8264-2022-2-84-88